________ software allows managers to take control of an employee's computer remotely and record the computer's mouse and keyboard entries.

The term that best fits the description of software enabling managers to take control of an employee's computer remotely, as well as recording the computer's mouse movements and keyboard entries, is "Remote desktop." This type of software provides a means for users to access and control a computer system from a remote location. It facilitates direct interaction with a computer interface as if the user were physically present, allowing for comprehensive oversight.

In contrast, while "remote access" can refer to a broader category of software that permits access to a computer from a different location, it does not inherently include the capability to control the computer or record user activities. Similarly, "surveillance" may imply monitoring activities but does not specifically describe the remote control capabilities. Lastly, "monitoring" typically refers to observing or tracking behaviors without necessarily implying control over the system itself. Thus, "Remote desktop" is the most appropriate choice as it directly relates to both control and the recording of key inputs and movements.